The new UK boss of online travel agent Expedia, Caroline Cartellieri (left), recently took a tumble while skiing off-piste at Verbier. She snapped her Achilles tendon and narrowly missed suffering a far worse fate. Her rivals in the travel industry may wish she slips up metaphorically during her tenure at the helm of the UK's largest online travel agency.
She certainly faces tough challenges from newly-merged tour operators and cut-price airlines both selling aggressively online. Middlemen - online and offline - are being squeezed. Read my profile of Caroline Cartellieri in the latest editon of New Media Age magazine.
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