They say a society's civility can be measured by the way it treats its most vulnerable members. So what does this say about us? Nearly two years after the final part of the Disability Discrimination Act came into force in October 1994 many businesses are still not making 'reasonable adjustments' to their premises and services to make them equally accessible to disabled people. Instead, they are simply waiting until someone complains or threatens to take them to court. Read my full report in the Sunday Times here.